Questions
Everything you might want to ask.
Can't find your answer? Email hello@ziply.com.au and a real person replies the same working day.
The build
Is it really done in one day?
Yes, for a business website. Once your brief is in, we book your build day, usually within a week. We start at 9 am and you'll have your site to review in the afternoon. Online stores take two working days.
What do I need to give you?
The brief takes about ten minutes: what you do, where you work, how people should contact you, your logo and any photos. No logo? We'll set your name in a clean typeface. No photos? We'll use quality stock photos that suit your business.
Do I need to be available on build day?
Only for about 15 minutes in the afternoon, to review your preview link and leave comments. We'll email and text you when it's ready.
How many changes can I ask for?
One round of changes on build day is included. Hosting also includes 30 minutes of edits every month after you go live.
What if I need more than 10 pages?
Tell us in your brief. Larger sites are quoted separately and usually take an extra day.
Pricing and payment
What does it cost?
Founding prices start at $900 + GST for a business website and $1,500 + GST for an online store. Prices rise as founding spots fill. Hosting is $29 + GST a month for business websites and $49 + GST a month for online stores.
Why does the price go up?
Founding spots are released in batches, and each batch is priced a little higher than the one before. Once all fifty are taken, both plans move to their standard price.
How do I pay?
By card, Apple Pay or Google Pay through Stripe. You get a tax invoice by email straight away.



Are there any hidden costs?
No. The only other cost is your domain name if you don't have one, usually $20 to $30 a year, paid to the registrar.
Hosting and care
What does hosting include?
Australian servers, daily backups kept for 30 days, security updates, an SSL certificate, uptime monitoring and 30 minutes of edits each month.
Is there a contract?
No. Hosting is month to month. Founding clients keep their rate for as long as they stay.
Do I get a login?
Yes. You create your account straight after paying. Your customer portal is where you fill in your brief, track your build, set up hosting, request changes and download invoices.
Can I make changes myself?
Yes. You get a simple login to edit text and photos. Or email us and we'll do it for you.
Ownership
Do I own my website?
Your domain, words, photos and logo are yours. If you ever want to move, we'll hand over a full copy of your site.
What happens if I want to leave?
Let us know and we'll send you a copy of your site and help point your domain wherever you like. No exit fees.
AI and quality
Is my site written by AI?
AI writes the first draft from your brief. A writer then edits every line so it sounds like you and says what you told us. Nothing goes live without a person reviewing it, and without your OK.
Will my site look like everyone else's?
No. Every site is designed around your brand, colours and photos. We don't use off-the-shelf templates.
What if I don't like it?
If the first version isn't right, we start again with a fresh design. Still not happy before launch? You get your money back in full.
No questions match . Try another word, or ask us directly.